Agility Ticket Metrics

Customer service. Man and woman headphones and microphone with laptop. Concept illustration for support, call center.

Hello All,

We wanted to create this article as a way to inform and keep you up to date with how we have been dealing with ticketed issues.

We understand that the change from being able to call us for any issue to only issues that prevent you from trading has taken a lot of time to ease in, but we hope the figures seen below will give you peace of mind, and assure you that the issues you raise via the Helpdesk are being attended to.

May 2024

May2024TicketMetrics

June 2024